Be informed. Be aware.
Bank account
Cash pickup
Online Banking
Provide your sender with these details:
1. Your full name.
2. Your bank account details1
3. The purpose of remittance
4. Your address and mobile number.
You can pick up money at any participating Agent location in the city selected by the Sender. Be sure tocheck the status of your money transferusing the MTCN number to be sure it is ready to pick up.
Visit your nearest agent location
Find the nearest location that’s open before stepping out to pick up cash.
Receive money
Show a government-issued photo ID and get your money once your details have been verified.
What documents do I need for a cash pickup?
In general, a valid national ID or passport is acceptable. But it can differ from country to country. To avoid repeat visits, confirm the specific requirement with your agent location before leaving home.
Service is available:
Log in
Log in online to your bank account if you are with one of our partner banks.
Fill in transfer details
Enter your sender’s details and the tracking number (MTCN), then select your transfer.
Receive money
Select the account you want to deposit the money in. A receipt will appear showing if your transfer has been completed.
1. Visit an Agent Location:
Use our online Agent locator to find a location near you
2. Complete the To Receive Money Form at the Agent Location
- Sender’s name
- Where money was sent from
- Test question and answer (if applicable)
- Payee must present correct money transfer control number (MTCN).
3. Present ID and Form to the Agent Clerk
- Your completed form
- Your government-issued ID (where applicable)
4. Receive the Money
- The Agent clerk will check your ID
- Sign the receipt
- Collect your money
Read important service availability and restrictions for this country.
1 Please use care when providing bank account information. Funds will be paid into the bank account corresponding to the account number you provide. The receiver’s account must be a local currency payout account.
