Inmate Phone Accounts | HCSO, Tampa FL (2024)

This page provides information on how to register to receive calls from inmates in Hillsborough County, Florida.

Hillsborough County Inmate Calling Information

The Hillsborough County Sheriff’s Office contracts with GTL’s ConnectNetwork™ to provide inmate phone services to the jail.

Called parties can make payments directly to an inmate's calling account or set up a prepaid Collect calling plan for calls to cell phones or accounts with credit issues.

Advance Pay Account

Advance Pay accounts allow you to prepay for collect calls from an inmate to your phone number using the deposited funds.

  • You can set up multiple Advance Pay accounts if you have inmates in separate facilities and wish to have calls directed to different phone numbers.
  • You can control expenses and call acceptance.
  • You can set up alerts by text, email, or automated phone call to remind you to fund your account when your balance is low

After you set up anAdvance Pay account, you can start adding money and receiving phone calls.As long as you have a balance in your account, you can receive a call at any time the inmate is able to call.

You can sign up to be notified via text messages when your balance is low, or sign up for auto reload to automatically refill your account.

How to set up an Advance Pay Account

Friends or family can fund calling accounts be doing one of the following:

  1. Call the direct-dial "voice response" Advance Pay IVR number(See numberat bottom of page)
  2. Log on to the ConnectNetworkweb-based portal (See link at bottom of page)
  3. Download the ConnectNetwork Mobile App to your mobile phone or device by searching for “ConnectNetwork” on Google Play (Android) or App Store (iPhone).

For information regarding receiving phone calls and blocking phone calls, current rates, pre-payment, calling a cell phone, or any other related phone questions, please callGTL Customer Service.

Request to Call Phone Service

The Request2Call® phone service lets you send a FREE notification through the ConnectNetwork website or mobile app to the inmate letting them know you’d like a phone call*. To check availability, sign in to your Connect Network account.

*If the inmate calls you back, applicable rates, taxes and fees apply.

Phone Calling Restrictions

The following restrictions may be applied by the Hillsborough County Sherriff's Office to inmate calls:

  • Limits on length of calls or calling availability hours
  • Limits on number of inmate calls or total monthly call minutes
  • Call monitoring, recording, and inmate voice validation (in order to place calls)
  • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
  • Temporary or permanent denial of phone usage rights based on disciplinary problems, gang affiliations, or requests by a called party.

Rates

Call RatesSurchargeFirst MinuteAdditional Minutes
Local$0.00$0.099$0.099
IrtraLata / Intrastate$0.00$0.099$0.099
IrterLata / Intrastate$0.00$0.099$0.099
IrterLata / Interstate$0.00$0.099$0.099
International$0.00$0.25$0.25

Fees

Fee TypeFee
Automated payment card, debit card and bill processing fee$3.00 per use
Payment using live operator$5.95 per use
Paper bill / statement$2.00 per use
One time AdvancePay collect call$3.00 per use
Third-party money transmitter (e.g., MoneyGram, Western Union, credit card processing transfers from third-party commissary accounts)The exact fee form the third-party provider passed through directly to customer with no markup
Inmate Phone Accounts | HCSO, Tampa FL (2024)

FAQs

How many free calls do inmates get in Florida? ›

Friends and family members also now receive an automated one-minute courtesy call with instructions on how to set up their prepaid AdvancePay phone account. Are there any free communication options? Yes, GTL offers every inmate two free, 5-minute calls per month.

What is the best phone service for inmates? ›

AdvancePay® is ConnectNetwork™'s fastest and most convenient phone service connecting friends and family members to inmates. It's simple. When you create an AdvancePay account, you're creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds.

How do you answer an inmate call? ›

Yes, calls can be received on both your cell phone and land lines. Any incoming call can be accepted by pressing “5” when prompted.

How do I speak to an inmate at Hillsborough County Jail? ›

Are you trying to contact an inmate at either Falkenburg Road Jail or Orient Road Jail in Hillsborough County, Florida? Inmate Information Line: First, the “Inmate Information Line” is 1-813-247-8300. You will need the inmate's booking number, which is available on the Hillsborough County Sheriff's Office website.

Do jails listen to every call? ›

In California, so-called "jailhouse phone calls" are indeed recorded. This includes calls made by those arrested and booked, those held in jail pending trial, and convicted inmates.

Do you get a call everyday in jail? ›

Although it may vary from facility to facility, incarcerated people typically receive up to 300 minutes of telephone calls per month. The frequency depends on the incarcerated person's behavior, the wait time for using the phone, and the operating hours the facility has placed for the phone.

What app lets you talk to inmates? ›

Communicating with your incarcerated loved one has never been easier! ConnectNetwork's Messaging service lets you send electronic messages to inmates in just a few simple steps. It all happens from your computer or mobile device.

Can inmates use the phone everyday? ›

Regardless of the reasons, inmates make phone calls from jail every day about a wide variety of topics and, contrary to the popular perception, you're generally not restricted to just one phone call.

Why do jail calls hang up? ›

NOTE: To protect you and to provide equitable telephone access for all inmates, each correctional facility may place a time limit on calls. Many facilities provide a message 30 seconds to 1 minute before a call is termi- nated.

What happens if you press 2 on a Securus call? ›

SECURUS HAS READ, UNDERSTANDS, AND WILL COMPLY WITH THIS REQUIREMENT. The calling service's automated operator provides the option to decline that specific call by pressing 2 or allows the called party to block their number permanently through the Perma Block process.

What number shows up when an inmate calls? ›

The caller ID will display a generic or toll-free number associated with the phone service provider used by the correctional facility, rather than the actual phone number of the inmate or the facility itself.

How do I speak to someone in jail in Florida? ›

Securus messaging

Securus may be another option for communicating with an inmate at Florida State Prison. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

Can you send bathing suit pictures to inmates? ›

Picture/Photograph Rules

Individuals must be appropriately dressed, to include the covering of the genitalia areas, pubic areas, buttocks, and female nipples/areolas. Bikinis and male speedo bathing suits are permitted granted that genitalia areas, pubic areas, and female nipples/areolas are covered.

How to put minutes on a phone for jail? ›

Friends and family members are also able to purchase phone minutes for an inmate's PIN Debit account by creating an Offender Phone account through ConnectNetwork.com. Once the payment has been made, the amount is credited to the offender and may be used to make phone calls to any allowed phone number.

What states have free jail calls? ›

Legislators in California and Connecticut have already passed laws to make prison and jail calls free. These laws specifically prevent facilities from arbitrarily limiting call times or profiting off of exorbitant phone costs. In September 2022, California Governor Gavin Newsom approved Senate Bill No.

Can inmates have cell phones in Florida? ›

Cell phones, including those with cameras, may not be possessed, activated, or utilized by an inmate at any time in any situation where a reasonable expectation of others' personal privacy exists.

What does a 3-way call alert mean? ›

Prisoners are allowed to call only a few previously agreed numbers. So if an inmate wanted to speak to someone on a number not on the list, they would call their friends or parents and ask for a “three-way” with the person they really wanted to talk to – code for dialling a third party into the call.

How often can federal inmates make phone calls? ›

How Many Phone Calls Can an Inmate Make a Day? Prisoners may make more than one phone call each day if they are calling pre-approved phone numbers. And, as previously mentioned, inmates are allowed up to 300 minutes of prison phone calls each month.

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