FAQ - D23 (2024)

The cost to ship internationally varies and depends on the size and destination of the shipment. Your total shipping charges (US dollars) will appear during the Checkout process, before payment is entered. For more information about international shipping, contact Guest Services by selecting a contact option at the bottom of this article.

We are unable to allow guests with billing addresses outside of the United States to ship to an address in the United States.

We are unable to ship to a PO Box location for any U.S. Territory or international address. Express Delivery is not available. Please be advised that we are unable to ship to the following countries or geographical areas: Afghanistan, Albania, Andorra, Antarctica, Argentina, Armenia, Ascension Island (UK), Azerbaijan, Belarus, Bosnia , Bouvet Island (Norway), British Indies Chagos, Bulgaria, Burkina Faso, Burundi, Caroline Islands, Christmas Island, Central African Republic, Cocos (Keeling) Islands, Comoros, Congo, Congo (Democratic Republic of), Crimea & Sevastopol, Croatia, Cuba, Cyprus, Czech Republic, Estonia, Falkland Islands, French Southern Territories, Gambia, Georgia, Ghana, Greece, Guinea-Bissau, Heard & McDonald Islands (Australia), Herzegovina, Hungary, India, Indonesia, Iran, Iraq, Jan Meyen Island (Norway), Johnston Island (US), Kazakhstan, Kosovo, Kyrgyzstan, Lao Peoples Democratic Republic (previously Laos), Latvia, Lebanon, Liberia, Libya, Lithuania, Macedonia, Malaysia, Mali, Malta, Marshall Islands, Mayotte, Midway Islands (US), Moldova, Myanmar, Nauru, Nicaragua, Nigeria, Niue, North Korea, Pakistan, Pitcairn Island (UK), Romania, Russia, Rwanda, Saint Helena (UK), Saint Pierre and Miquelon, Sao Tome and Principe, Senegal, Serbia & Montenegro (previously Yugoslavia), Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Sudan, Sudan, Syria, Svalbard and Jan Mayen, Taiwan, Tajikistan, Thailand, Togo, Tokelau (New Zealand), Tristan Da Cunna (UK), Turkey, Turkmenistan, Ukraine, Uzbekistan, Venezuela, Vietnam, Wake Island (US), Western Sahara, Yemen, Zimbabwe.

Our prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office.

Delivery to remote or rural areas may take longer than specified. Items ordered together may ship separately. Express Delivery is not available. There is no delivery on holidays. D23 can provide tracking information to initial point of delivery only. Please contact your local USPS or PO Box location or Military mail station for additional tracking information.

FAQ - D23 (2024)

FAQs

Can D23 tickets be transferred? ›

D23 is not able to honor, replace or refund invalid tickets. D23 will provide an official opportunity to transfer tickets to other guests prior to the Event, however the recipient email must be associated with a valid D23 Member account to claim the transferred ticket.

Do they check ID at D23? ›

D23 Members must show their valid D23 Member Card, either physical card or virtually in the D23 App. Valid photo identification is also required.

What is the difference between D23 gold and gold duo? ›

D23 Gold Membership Individual Plan (a paid membership for one person), also referred to as an individual D23 Gold Membership. D23 Gold Membership Duo Plan (a paid membership for two people, a primary member and an affiliate member), also referred to as a D23 Gold Duo Plan.

Does D23 automatically renew? ›

D23 Memberships will automatically renew at the non-discounted retail price every year until canceled. Purchases and memberships subject to D23's Terms and Conditions. Offer available to U.S. and Canada residents only. Valid on new or reactivated Gold Memberships.

How do I transfer Disney tickets to another date? ›

Find your ticket, and there should be a "Change Tickets" link. You can then select your revised dates. You will have to pay the difference in the ticket cost if the dates you are moving to are more expensive than the original dates.

Can you transfer unused Disney tickets? ›

Tickets – Frequently Asked Questions

After I link a ticket to my MyDisney account, can I reassign the ticket to someone else? A: Yes. If the ticket has not yet been used, you can reassign a ticket to another person on your Family & Friends list.

Can D23 members bring guests? ›

There are also special events that Gold Members can sign up for. There are two categories of D23 Gold Membership. The first is the Individual Plan. You will receive all of the above, and if you attend an event you can bring one Guest with you.

What do D23 gold members get? ›

D23 Gold Members offer include pre-sale and discounts to select Disney Theatrical Touring Productions, including The Lion King, Frozen and more. Discounts & Offers Save on Tickets to Drawn to Life by Cirque du Soleil and Disney!

Does D23 include Disney plus? ›

Get access to exclusive D23 events, offers, and discounts when your active Disney+ subscription is linked to your D23 Membership. Select an option below for more details about linking your account with your subscription: Disney+ subscription and D23 Membership with the same email address.

Can you go to D23 without a membership? ›

You must be a D23 Member to purchase tickets. Join as a complimentary General Member or upgrade to Gold Membership to enjoy additional benefits, discounts, and offers all weekend long.

Is it worth being a D23 Gold member? ›

Gold Members have discounts at places like the Disney Store, Ghirardelli's, ESPN Zone, House of Blues, UVA Bar, Ralph Brennan's Jazz Kitchen, and the Walt Disney Family Museum to name only a few. Discounts are always being updated and added, so it's key to check the membership website often.

Is D23 sold out? ›

All ticket types are now sold out for the 2024 D23 Expo.

Does Ticketmaster allow transfer of tickets? ›

With Ticket Transfer, you can transfer all or some of your tickets from one Ticketmaster account to another. It's easy, safe and completely free. When you transfer tickets to another fan and they accept them, the recipient is issued a new barcode that only they can use.

Can you forward an e ticket to someone else? ›

etickets – forward the email to the traveller who can open the e-ticket attachment on their phone or print off a paper copy. By post – make sure you put the delivery address for the person who's travelling, instead of your own. Don't worry, the billing address and delivery address can be different.

Are tickets transferrable? ›

The majority of airline tickets are non-transferable, so, please keep that in mind when purchasing a flight. Non-transferable airline tickets are usually ineligible for transfer because the airline has a strict no-name change policy or the airline only allows name changes for spelling mistakes.

Are Disney tickets refundable or transferable? ›

Can I cancel or modify my theme park tickets or vacation packages? A: Tickets and packages at Walt Disney World Resort are nontransferable and nonrefundable. However, while you cannot cancel or get a refund for tickets or packages, you may be able to change the date of your unused tickets.

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